1. Scope of Cleaning Services She Kleans Co. will perform the services selected or agreed upon for the service date. Pricing and time estimates are based on the condition and information provided before service. Additional work, excessive buildup, heavy clutter, biohazards, pest conditions, spoiled-food removal, or services outside the agreed scope may require an additional charge and client approval before extra work is performed.
2. Access, Utilities, Pets & Safety The client will provide safe and timely access to the property and working water and electricity when needed. Pets must be secured when necessary for safe service. She Kleans Co. may decline, pause, or stop work when conditions present a reasonable safety risk, including hazardous materials, active infestations, weapons, unsafe structures, aggressive animals, or other dangerous conditions. A lockout or inability to access the property may be treated under the applicable cancellation/no-show terms.
3. Fragile Items, Valuables & Pre-Existing Damage Clients should secure cash, jewelry, medications, important documents, collectibles, and fragile or irreplaceable items before service. The client should disclose known loose fixtures, damaged furniture, unstable shelving, delicate surfaces, or other pre-existing damage. She Kleans Co. is not responsible for ordinary wear, pre-existing damage, deterioration, or damage caused by items that are improperly installed, unsecured, or already compromised.
4. Stains, Buildup & Cleaning Results She Kleans Co. will use reasonable professional cleaning methods; however, permanent stains, discoloration, scratches, etching, mold staining, hard-water damage, worn finishes, rust, burned-on residue, or other permanent conditions may not be fully removable. Cleaning does not restore damaged materials to new condition.
5. Appliance Cleaning For refrigerator, oven, or other appliance-detail services, the client authorizes reasonable removal and replacement of removable shelves, drawers, racks, food, and other contents as needed for cleaning. The client is responsible for identifying fragile parts, expired or spoiled items they want retained, and appliance defects before service. Appliance cleaning does not include repair or mechanical service.
6. Pricing, Payment, Deposit, Changes & Rescheduling Payment is due according to the estimate, invoice, or booking terms provided by She Kleans Co. A 25% deposit is required at booking and is non-refundable. One reschedule is allowed when at least 24 hours’ notice is provided; the deposit transfers to the rescheduled appointment. Late cancellations, no-shows, or failure to provide access at the scheduled service time result in forfeiture of the deposit. A new 25% deposit is required to book another appointment. Any refund issued by She Kleans Co. is at the company’s discretion. A material change in property condition, requested scope, or added services may change the final price.
7. Satisfaction / Service Concerns If the client has a concern with completed work, the client should contact She Kleans Co. as soon as reasonably possible and provide access to review the affected area. When appropriate, She Kleans Co. may offer a reasonable touch-up or re-clean of the specific area. This does not apply to permanent conditions, pre-existing damage, or work outside the agreed scope.
Final Acknowledgment & Signature By signing below, I confirm that I have read this agreement, initialed each required policy section, made my photo/video selections, and agree to the terms that apply to my She Kleans Co. services. I understand that the booking/estimate terms for my specific appointment are incorporated into this agreement.
Sign Agreement & Continue to Square →
Your agreement is submitted to She Kleans Co. before you are sent to Square. Your appointment is not confirmed until you complete Square scheduling and the required 25% deposit.
